Terms & Conditions

Description of Products
Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information (including Product Descriptions) appearing on this Website at a particular time may not always reflect the position at the exact moment you place an order.

On-line pricing & offers
This website features some sale items and unique web pricing which are only available on-line. These offers are specifically for on-line purchases & will not be available in store.

Payment
ATHelite Ltd uses Sage Pay to process payments securely online.
If you wish you can order by post with a cheque or telephone your order and pay with your credit/ debit card. Please note – orders paid for by cheque will not be dispatched until the cheque has cleared the bank.

Payments by Bank Transfer are accepted. Please call us on 01698 422448 for details. Please note – orders paid for by Bank Transfer will not be dispatched until the payment has cleared the bank.

All prices are inclusive of VAT (where applicable) at the current rates and are correct at the time of entering the information onto the system. The total cost of your order is the price of the products ordered plus delivery (where applicable).

Delivery Cost
There will be NO DELIVERY CHARGES FOR UK MAINLAND

Free Delivery does not apply to WETSUITS, MBT’S,  NUTRITION and Items less than Half Price

Outside this promotional period Uk delivery charges will be as follows;

• Shoes £3.50
• Clothing £1.00
• Accessories £1.00
• Wetsuit £10.00

Please call us if more detail is required regarding delivery charges.

Orders received by 3.30pm weekdays will be despatched the same day where possible.

Orders received by 11.00am Saturday will be despatched the same day where possible.Orders received after 11.00am Saturday & all day Sunday will be despatched on the following Monday (excluding Bank Holidays).

Orders for Special Next Day Delivery must be received by 3.30pm weekdays in order to be delivered by 12.00 noon the following day.

Orders received on Saturday with Special Next Day Delivery must be received by 11.00am Saturday for delivery by 12.00 noon Monday. Special Next Day Delivery Orders taken after 11.00am Saturday be shipped on the following Monday (excluding Bank Holidays).

Copyright
The entire content on this site, including text, graphics or code is copyrighted as a collective work under the United Kingdom and other copyright laws and is the property of ATHelite Ltd.

International Ordering
We offer online shopping services to members and customers around the world.
Place your order online and select your delivery country. The shipping will be calculated automatically and the relevant country taxes applied.

Delivery Information
Products are posted by Royal Mail Standard or Recorded Delivery (usually 1 – 2 working days but allow 5 working days). Tracking numbers can be provided for Recorded & Signed For services.
ATHelite Ltd has no responsibility for delays caused by the Royal Mail.
Royal Mail Special Delivery (next day) is available but carries an extra charge.

Delivery Time
We aim to dispatch goods within 7 working days of receipt of your order, however in the unlikely event that an item is out of stock you will be notified by email with an expected delivery date. We may part ship an order to you if a large order will be held up by a single item. You will be notified of this.

Returns & Exchanges
If you would like to return something from your order for a refund or exchange, please make sure the product is unused and in re-sellable condition with all tags still attached.

Returns/exchanges must be submitted within 7 days of the date of purchase (the date on the order confirmation receipt).
Buying sporting equipment such as swimwear, undergarments and nutritional products are final on sale.

When returning a parcel for any reason, please include a note that clearly states your name, order number and reason for return. Failure to include this will make it impossible for our Returns Department to deal with your order.

If you are returning an item for exchange, you will have to pay shipping for that item.

No shipping costs will be refunded.

Please send the return/exchange to:
ATHelite Ltd
58 Cadzow St
Hamilton
ML3 6DS
SCOTLAND

Damaged / Defective Items
ATHelite Ltd is committed to selling only first-quality, name-brand sports apparel and gear. We do not sell seconds. We offer only the best brand names and the highest quality goods. We check all items before they leave our warehouse. If you have received a damaged or defective item, please contact our Customer Service Department. We will be more than happy to assist you with a replacement or a credit.

Refunds
If you need to be refunded, the refund will be made back to the card or paypal account on which the initial payment was made. If an item has been purchased in a sale or promotion, you will only be refunded the price you have paid for the item.

Cancellation
If you wish to cancel an order, please contact us as soon as possible as we may have already packaged your order. If your order has left our warehouse and is in transit you will be required to still take delivery of this parcel and to return it to us as we cannot reroute parcels that are in transit.

Unwanted Items
If you do not like or do not want the item you have ordered simply return the items to us within 7 days of delivery. The item and packaging must be in perfect condition for resale to qualify for a refund. No shipping costs will be refunded in this case and your refund will be made usually straight away, but no later than 14 days of safe return.

Items Damaged in Transit
All items are checked thoroughly for faults and damages before packing. All items must be inspected upon delivery as damages must be reported within 24 hours.
If your items are found to be damaged upon receipt please call immediately. Please email us a digital picture of the damage as this may avoid the item having to be collected or, if an insurance claim has to be made, all packaging must be retained for inspection also. Once the damage has been confirmed, we will send a replacement item.

Faulty Items
If your purchased items are found to be faulty please call us immediately on 01698 422448, as faulty items must be reported within 72 hours of delivery. You will be required to return the item to us and we will send it off to the manufacturer for inspection. If the item is deemed to be faulty by the manufacturer we will replace the item or refund the item in full along with all return postage costs incurred. Please retain the return postage receipt as proof of cost incurred and ensure the packaging and insurance is sufficient for the return journey.

Items Sent in Error
If the item(s) you have received are not what you have ordered please contact us as soon as possible on 01698 422448. If upon return these items have been mistreated, damaged, opened, used or inadequately packaged for the return used you may be charged for them so please be sure to package them sufficiently for the return. Upon safe receipt we will dispatch the correct items to you.
In all return cases, please make sure sufficient insurance and packaging is used on all returned items as all goods remain your responsibility until received safely back to us, regardless of the reason they are being returned. If returned goods are not sufficiently packaged and as a result are damaged on return these items will be charged for in full.
Nothing described in our Refunds and Returns will affect your statutory rights.

Refusal of Transaction
We reserve the right to withdraw any products or special offer discounts from this Website at any time and/or remove or edit any materials or content on this Website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product or special offer from this Website, whether or not that product has been sold; removing or editing any materials or content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun. We reserve the right to end special offers or discounts early for any reason.
To be eligible to purchase products on this Website and lawfully enter into and form contracts on this Website under English law you must:

• Register by providing your real name, phone number, e-mail address, payment details and other requested information
• Be over 18 years of age
• Stipulate a delivery address in the United Kingdom. (Please note that PO box numbers, hotels and accommodation addresses are not acceptable)
• Possess a valid credit or debit card issued by a bank acceptable to us

By making an offer to buy a product, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

There is nothing in these Terms & Conditions that will affect your statutory rights.

The registered Company address of ATHelite Ltd:
ATHelite Ltd
58 Cadzow St
Hamilton
ML3 6DS
SCOTLAND

Company registration number: SC290392
VAT registration number: 873 5035 19